Shipping policy

Shipping & Returns Policy

At Natural Infusions, we strive to provide you with the best shopping experience possible. Please read our shipping and returns policy carefully:

Returns & Exchanges

  • We cannot accept exchange or return of opened or used products once sold or delivered.

  • Natural Infusions is not responsible for any damage caused after delivery.

  • In case of any quality issue or problem with the product, we will exchange the item.

  • Exchange will only be accepted if:

    • Products are in a saleable condition

    • Original receipt/tags are intact

    • Products are in original packaging and undamaged

  • All return/exchange requests will be checked and vetted by our team.

  • Damages due to neglect, improper usage, or wrong application are not covered.

Refunds

  • No refund will be made once goods are sold.

  • Shipping charges are non-refundable.

  • Shipping charges incurred on Free Trials are also non-refundable.

  • Refunds (if applicable) will be processed within 7–21 business days once approved.

Conditions for Return Eligibility (within 7 days of delivery)

A product may be eligible for return if it meets any of the following:

  • Delivered in a physically damaged condition

  • Missing parts or accessories

  • Product packaging not opened and product not used

Our Guarantee

We truly believe in the quality of our products and want you to have a risk-free experience. That’s why we offer a 180-day satisfaction guarantee.

  • If you don’t have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.

  • Buying online can sometimes feel uncertain — so we assure you there is absolutely zero risk in trying our products.

  • If you don’t like it, no hard feelings — we’ll make it right.

Our Customer Care team is available 24/7/365.
📧 Contact us at: support@naturalinfusions.in